Shipping policy
SHIPPING POLICY
Last updated: January 17, 2026
Thank you for shopping at ScoobyScoop!
Shipping Costs
We offer FREE SHIPPING on all orders worldwide, both domestically within Australia and internationally.
Processing Time
Orders are typically processed within 1-3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Time
- Australia (Domestic): 7-15 business days
- International: 10-20 business days
Please note that delivery times are estimates and may vary depending on your location and customs processing for international orders.
Shipping Locations
We currently ship to Australia and 27+ countries worldwide including the United States, United Kingdom, Canada, Japan, Germany, France, and more.
Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your package's progress.
Customs and Import Duties
For international orders, customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in our free shipping offer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at shazpet1213@gmail.com within 7 days of the expected delivery date, and we will work to resolve the issue.
Contact Us
If you have any questions about shipping, please contact us at: Email: shazpet1213@gmail.com Business Name: ScoobyScoop Location: Doncaster East, Victoria, Australia